Support2021-03-29T18:48:05+01:00

Support – ACE360 Training Guides

ACE360: token Price Increase – 1st October 20222022-08-31T10:32:21+01:00
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Dear User,

Over the past 3 years we have completed extensive independent and internal consultations on the value of ACE360 vs cost. Our users and customers have overwhelmingly stated that the value of ACE360 is significantly greater than the cost of registering an apprentice.

Following these consultations we’ve decided raise the price per token to £7.50 + VAT. This will take effect from the 1st of October 2022.

We will equip all training providers with new features to streamline your processes and add even more value.

For the past three years or so the team at FISSS have developed our ACE360 product from the ground up. We have maintained the initial price of £5.00 + VAT per apprentice registration, and even introduced rebates for apprentices who withdraw within 90 days of starting programme. The initial development phase was built with an external provider but we made the decision around 18 months ago to take all development in-house and build our own development team.

To date, FISSS has invested over £1Million in the development of ACE360 and its associated ecosystem that includes the core ACE360 system, the infrastructure to support and host the system and the development of the Scheduling & Booking Tool.

Our agile development approach has ensured that regular updates are made to ACE360 based upon your needs, and we will continue to invest in ACE360 development to ensure it enables you to deliver Apprenticeship programmes efficiently.

In addition to the above, it has also significantly scaled up its internal development team to include 2 further developers and a dedicated product manager. There has also been significant time invested in training and development of our customer support team in order to support the anticipated growth of this system moving forward.

Over the past 12 months or so we have seen significant developments in the system that have included the following:

  • Request evidence with return deadline and tracking
  • Improved reporting for all users
  • Shared area for any documents that need to be attached to a record
  • Tools to assist training providers to manage expected gateway dates
  • Interactive dashboard to track progress of apprentices from “In Training” to “Certificate Issued”
  • Integration with ESFA certification service. Automatically records grades with ESFA and issues certificates.
  • Visibility of certification status and API errors for all users.
  • Scheduling & Booking Tool with Calendar, Assessor Notifications and workflows for draft bookings
  • Facility to Re-Take EPA with multiple Gateway and EPA windows.
  • Auto archive and Break in learning features
  • Invoicing report for EPAOs

FISSS remain committed to developing ACE360 further to ensure we remain a significant player in the Apprenticeship software market so that we can continue to support and champion the industry as we move forward.

Over the past 18 months, we have conducted two independent studies into the viability of ACE360 and its pricing model. These studies have highlighted that most users would be prepared to accept a higher per token charge for the use of the ACE360 system.

To that end, the token price in ACE360 will increase from the current price of £5.00 per token to £7.50 per token from 01/10/2022.

This increased token price helps to ensure the sustainability of the system going forward and allows us to continue to develop the features that will best serve our customers.

As we move forward we’re determined to find ways for our customers to stay close to the development decisions we make. Over the next few month’s we’ll be rolling out a new software tool that is designed to help us visualise, share and plan our future product roadmap.

If you have any questions or concerns, please speak to us; we remain committed to serving our customers by helping them deliver Apprenticeships efficiently and sustainably.

Yours sincerely,

Barry Hynd

Managing Director

2021-03-01 – Summary of Release March 20212021-03-10T08:13:35+00:00

Thank you for using ACE360, as part of our commitment to provide an industry leading platform that saves you time and money, we continuously review and update ACE360.

This latest release focusses on improved reporting, exports and improving the resit process.

During this release we have completed;

  • Evidence Upload Dates (All Users) and time stamp – Improved visibility of when files are loaded to ACE360
  • Early Resit Process (EPA Users) – Improved flow for resits after failing one or more component
  • ESFA API Improvements – Resits, retry and errors
  • 24 new fields on the CSV Export (All Super Admin/Admin Users) – Improved Reporting and information from the CSV Export

We hope you find these developments useful and we always welcome feedback how we can improve ACE360. Please email ideas and feedback to support@ace360.org

 

Click here to download the user guide for the latest release – ACE360 – March 2021 – Latest Release

2021-02-01 – Summary of Release February 20212021-03-09T15:12:11+00:00

Thank you for using ACE360, as part of our commitment to provide an industry leading platform that saves you time and money, we continuously review and update ACE360. This latest release showcases how we take on board feedback, industry challenges (like COVID-19) and implement strategies to improve your processes. During this release we have completed;

  • Fixes relating pen test certification and minor recommendations
  • Evidence Upload Dates and File Size – Improved visibility and audit trail of evidence uploads
  • Gateway Approved Date (All Users) – Improved visibility and audit trail of key dates for Gateway and EPA
  • Second Review (EPAO Users) – Improved visibility and audit trail of key dates relating to IQA
  • Overall Achievement dates (All Users) – Improved visibility and audit trail of key dates relating to Overall Achievement
  • EPA Target Date – Submitting an Apprentice for EPA (Providers) – Improved workflow, record management and EPAs through EPA Target Date
  • EPA Target Date (EPAOs)– Ability to edit, track and manage priority EPAs for improved workflow and record management
  • Confirm Gateway Readiness (Providers) – Simplify, save time on completing Gateway Readiness
  • Updated CSV Export (All Super Admin & Admin Users) – Better reporting and tracking of apprentices through CSV Export.

We hope you find these developments useful and we always welcome feedback how we can improve ACE360. Please email ideas and feedback to support@ace360.org

Click here to download the user guide for the latest release – ACE360 – February 2021 Release

ACE360 Core System – Support Guides

Please download the appropriate document below

End Point Assessor User Guide
Download
Training Provider User Guide
Download

Scheduling and Booking Tool Support

EPAO User Guide (Scheduling Tool)
Download
Training Provider Guide (Scheduling Tool)
Download
Assessor User Guide (Scheduling Tool)
Download

ACE360 – More information/Brochures

Support
Why use ACE360 - End Point Assessment Organisations
Download
support
Why use ACE360 - Training Provider
Download

Useful guidance for users

How to Shrink a Video Size
Download
How to Reduce a file size or Zip files
Download

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