Support2021-03-29T18:48:05+01:00

Support – ACE360 Training Guides

2021-03-01 – Summary of Release March 20212021-03-10T08:13:35+00:00

Thank you for using ACE360, as part of our commitment to provide an industry leading platform that saves you time and money, we continuously review and update ACE360.

This latest release focusses on improved reporting, exports and improving the resit process.

During this release we have completed;

  • Evidence Upload Dates (All Users) and time stamp – Improved visibility of when files are loaded to ACE360
  • Early Resit Process (EPA Users) – Improved flow for resits after failing one or more component
  • ESFA API Improvements – Resits, retry and errors
  • 24 new fields on the CSV Export (All Super Admin/Admin Users) – Improved Reporting and information from the CSV Export

We hope you find these developments useful and we always welcome feedback how we can improve ACE360. Please email ideas and feedback to support@ace360.org

 

Click here to download the user guide for the latest release – ACE360 – March 2021 – Latest Release

2021-02-01 – Summary of Release February 20212021-03-09T15:12:11+00:00

Thank you for using ACE360, as part of our commitment to provide an industry leading platform that saves you time and money, we continuously review and update ACE360. This latest release showcases how we take on board feedback, industry challenges (like COVID-19) and implement strategies to improve your processes. During this release we have completed;

  • Fixes relating pen test certification and minor recommendations
  • Evidence Upload Dates and File Size – Improved visibility and audit trail of evidence uploads
  • Gateway Approved Date (All Users) – Improved visibility and audit trail of key dates for Gateway and EPA
  • Second Review (EPAO Users) – Improved visibility and audit trail of key dates relating to IQA
  • Overall Achievement dates (All Users) – Improved visibility and audit trail of key dates relating to Overall Achievement
  • EPA Target Date – Submitting an Apprentice for EPA (Providers) – Improved workflow, record management and EPAs through EPA Target Date
  • EPA Target Date (EPAOs)– Ability to edit, track and manage priority EPAs for improved workflow and record management
  • Confirm Gateway Readiness (Providers) – Simplify, save time on completing Gateway Readiness
  • Updated CSV Export (All Super Admin & Admin Users) – Better reporting and tracking of apprentices through CSV Export.

We hope you find these developments useful and we always welcome feedback how we can improve ACE360. Please email ideas and feedback to support@ace360.org

Click here to download the user guide for the latest release – ACE360 – February 2021 Release

ACE360 Core System – Support Guides

Please download the appropriate document below

End Point Assessor User Guide
Download
Training Provider User Guide
Download

Scheduling and Booking Tool Support

EPAO User Guide (Scheduling Tool)
Download
Training Provider Guide (Scheduling Tool)
Download
Assessor User Guide (Scheduling Tool)
Download

ACE360 – More information/Brochures

Support
Why use ACE360 - End Point Assessment Organisations
Download
support
Why use ACE360 - Training Provider
Download

Useful guidance for users

How to Shrink a Video Size
Download
How to Reduce a file size or Zip files
Download

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