Find answers for the most frequently asked questions on ACE360, from adding apprentice records to resits and costs for EPAOs and LTPs.
What is ACE360?
ACE360 is an Apprenticeship Management IT system that enables you to manage Apprenticeship Standards delivery efficiently, securely and without paper. It links into your Learner Management System to ensure that data is accurate and joined up. It covers the whole Apprenticeship journey, all the way through from enrolment to certification. For more information see our Who We Help page.
Why use ACE360?
ACE360 does what it says on the tin – we have no hidden costs and our features aim to make your life easier. Don’t like using our system? Don’t worry, there are no strings attached! Our pay as you go approach allows organisations to work at their own pace, so why not try out our software today?
How many users can I have?
As many as you like! Separate roles can be assigned for each user with varying levels of access also.
How do I set up an account?
The Lead Training Provider/Employer Provider will set up an ACE360 account and invite partners for instance, on programme training coordinators and End Point Assessment Organisations to join in order to manage the Apprenticeship record.
If you are a training provider visit our log in page to sign up and start using ACE360. We’ll ask for details of your Accounts department to ensure that your organisational account is fully set up.
How Do I Upload Records On ACE360?
We are happy to say there are 3 different options to upload records, ideal for different sizes of Organsations. Click here to read our blog piece highlighting which option may be best for you and your business! We generally advise that you don’t delay until EPA, and buy tokens as soon as you can when you start using the ACE360 system to avoid holdups later on in the process. Doing so gives your EPA Organisations adequate time to plan their workloads ahead.
I need some additional support, can you help?
Recent feedback for ACE360 mentioned that our ongoing support is the #1 service benefit of choosing ACE360 so we are delighted to lend a helping hand when needed. Although our system is very user friendly, we understand that users appreciate the occasional guidance to teach them about newly introduced features on the system.
Apprenticeship Standards Questions
Where can I get more information about the Apprenticeship standards?
ACE360 holds the comprehensive list of standards, and we have carefully selected all the key information that you will need. Click here to see the standards and associated assessment plans in full.
A candidate has failed their EPA and I need to request a resit. Can I do this on ACE360?
Resits can be managed through ACE360. The training provider can request a resit by opening the apprentice record and clicking request resit. The EPAO will then consider the resit request and has the option to accept or reject the resit request.
How will it integrate with our Learner Management System (LMS?)
Data can be uploaded from your existing LMS using approved APIs, allowing ACE360 to read and write data to your LMS. We’re developing additional APIs for popular LMS systems so please contact us to find out more.
How much does it cost?
ACE360 is free of charge for the majority of users. There is no setup cost, license or support fee. The only cost is a £7.50 (plus VAT) fee per Apprentice payable by the organisation first creating the Apprentice record.
Are there any ongoing subscription costs?
Are there any hidden charges?
We are a charity with charitable intent; this is why we have no hidden charges and no catches. Our system is priced fairly and accessible to all. Our interests lie in the support and development of the industry and not commercial gain.
Can't find the answer to your question?
Feel free to get in touch us and one of our expert account managers will be able to help you.