This part of the ACE360 system, allows EPAOs to upload guidance and support documentation. These resources will give guidance on specific EPAO processes and procedures and can either be generic guidance or standard specific.

LTP users will be able to access generic resources for all the EPAOs that they are linked to. These could be documents from the EPAO that covers:

• EPA Booking Process
• Payment Options
• Appeals/Compliaints Process
• Contact information
• Use of online testing facilities

Users will only be able to access standard specific resources for standards that have been assigned to apprentices undertaking these standards. Standard specific guidance may relate to the following:

• Specific Assessment Plan Documentation
• EPAO Specific Requirements
• EPAO Hints and Tips Guidance
• EPA Grading Criteria

Accessing the Knowledge Base

Within ACE360, click the “Knowledge Base” icon on the menu bar.

Choose an EPAO from the drop-down list and find the EPAO.

The screen will be divided into two sections, one being a generic view and the other being a standard specific view.

To see standard specific guidance, go to the bottom half of the screen and select the relevant standard from the standard drop-down list.

The system allows users to download all uploaded files.