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There may be occasions when you need to cancel booking. Click on the booking you would like to cancel to review the booking details. Within the booking, click Manage Booking, and select ‘Cancel Booking’.

cancel booking

A dialogue box will allow you to enter a cancellation reason. Use the diagonal lines to stretch the size of the box showing the cancellation request.

Once you have entered your cancellation reason, cancel the booking. Click ‘Cancel’ to abandon your cancellation request.

The booking status will now appear as cancellation requested. The filters by Booking Status and the date picker will help find cancelled bookings easily.

Please note providers can only request a cancellation. Your provider will be able to see the cancellation reason appear as cancelled in your dashboard.

Cancel Booking – Review

If your provider would like to cancel a booking, they are able to raise a cancellation request of a booking that is pending or confirmed. The booking will move to ‘Cancellation Requested’ status.  The reason for the cancellation will be stored within the Booking Details.

Once a cancellation has been requested by the provider, you can review the booking, the reason and click manage booking to confirm the cancellation. This step is the same as cancel a booking explained earlier.

The cancellation notes from the provider and the EPAO are displaying in the Booking Details.

Booking cancelled

The status of the booking will change to cancelled within your all bookings tab.

The bookings dashboard will now display any which are cancelled.

cancel a booking on ACE360

We hope our knowledge-base article was able to help you! If not, why not check out our additional resources available on our Youtube channel here or our helpful articles on our blog here?

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