EPAO's
Provider's
Scheduling & Booking Tool
- Create a Booking
- Draft Bookings - Pre-Gateway
- Stage 1 - Select an Apprentice
- Stage 2 - Select Components
- Stage 3 - Booking Details
- Stage 4 - Additional Apprentices
- Stage 5 - Booking Venue
- Review your booking
- Manage Booking
- Edit Booking
- Request Cancellation
- Confirmed Booking Status
- Completed Booking Status & Apprentice Attendance
- Exporting Data
- Additional Features - Bookings Dashboard
- Search and Filter Bookings - Additional Feature
- Get Calendar URL - Additional Feature
- Booking Tool Calendar
- Show all articles ( 3 ) Collapse Articles
- Organisational Availability
- Draft Bookings - Pre-Gateway
- Create a Booking Request
- Select an Apprentice
- Select Components
- Booking Details
- Additional Apprentices
- Booking Venue
- Review Booking
- Manage Booking
- Assessor Assignment
- Final Review of Booking
- Edit Booking
- Reset Time
- Cancel Booking
- Confirm Booking
- Share Bookings with Non-ACE360 Users
- Completed Booking Status
- Bookings Dashboard
- Search and Filter Bookings
- Exporting Data
- Calendar URL
- Booking Tool Calendar
- Show all articles ( 8 ) Collapse Articles
ACE360 Assessments
Certificate Posting Address
ACE360 allows users to change the certificate posting address whilst the Apprentice has no grade applied. This feature on the system may support when an Apprentice moves office or employer during EPA. Due to ACE360 having an API key to the ESFA portal the certificate will be sent to the address highlighted in the certificate an Apprentice profile. this is set as a default to go to the employers address.
First, click on an Apprentice record and you will see three tabs on their profile.

As mentioned above, this tab may be used of the following reasons:
- The apprentice requests that the certificate is sent directly to them
- The apprentice moves employer during EPA
- The employer is moving office during EPA
To edit the certificate delivery address, click the “Edit Delivery Address” button and fill in the information. Users will have the option to input the recipient’s name, department name and organisation name, as well as the address details. The address details can be entered manually, or a postcode look up. Once complete this will be displayed in the certificate tab.
Once all information has been input and saved the certificate will be sent to the address that has been supplied.